Pastor Jack Martin — Counselling ("we", "us", "our") is committed to protecting your personal information. This policy explains how we collect, use, store, and protect your data in compliance with the Protection of Personal Information Act (POPIA) of South Africa and the General Data Protection Regulation (GDPR) of the European Union.
When you use this website or book a session, we may collect your name, email address, phone number, preferred language, and any information you voluntarily share in the contact form or during a counselling session. We do not collect sensitive personal information without your explicit consent.
Your information is used solely to respond to your enquiry, schedule and conduct counselling sessions, and communicate with you about your care. We do not use your data for marketing purposes unless you have given explicit consent. We do not sell, rent, or share your personal information with third parties.
In accordance with the Protection of Personal Information Act, 2013 (Act 4 of 2013), we process your personal information lawfully and in a reasonable manner that does not infringe on your privacy. You have the right to access, correct, or request deletion of your personal information at any time. Our Information Officer can be contacted at [email protected].
For individuals in the European Economic Area, we process personal data based on legitimate interest or explicit consent. You have the right to access your data, request rectification or erasure, restrict processing, data portability, and to withdraw consent at any time. To exercise these rights, contact us at [email protected].
This website uses essential cookies required for basic functionality, such as remembering your language preference and cookie consent choice. We use anonymous analytics to understand how visitors use the site. No personally identifiable information is collected through cookies. You may decline non-essential cookies via the consent banner.
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. All counselling sessions are conducted via encrypted platforms (Zoom, WhatsApp). Data transmitted through this website is protected by SSL encryption.
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Counselling records are retained in accordance with professional ethical guidelines and applicable legislation.
We use TidyCal for appointment scheduling, Zoom and WhatsApp for session delivery, and basic website analytics. These services have their own privacy policies. We encourage you to review them. We do not share your counselling content with any third party.
You have the right to request access to your personal information, correction of inaccurate data, deletion of your data, and to withdraw consent for processing. To exercise any of these rights, please contact [email protected]. We will respond within 30 days.
For any privacy-related enquiries, please contact:
Pastor Jack Martin
Email: [email protected]
Phone: +27 61 525 2086
Last updated: May 2026